January 2011 PDM

January 26, 2011
5:45 PM to 9:00 PM
 Add to Calendar

Newlands Golf & Country Club
21025 48th Avenue
Langley, BC V3A 3M3
http://www.newlandsgolf.com/
 Directions

Join us as Nathan Mah shares with us the process of Applying Lean to Outside Sales Staff.

“Over an 18-month period the Custom Mat (signature product) revenue and volume drop by almost 30% – We needed to find out how we could make the purchase of custom mats easier for our customers.

The value stream mapping took a 2-pronged approach: 1) focusing on our internal processes to eliminate the delays, waste and 2) externally, looking at how our Outside Sales team, Distribution, and contractors sell and purchase the product. “